Productivity Impact Cost

Use the Productivity Impact Cost fields to specify your employees' average hourly wage and how much you believe their productivity is reduced during impacted hours when IT issues are affecting performance. The Impacted Time Cost is used to calculate the cost of your employees' impacted time as shown in the Executive Insights app.

1. For Average Employee Wage, enter a value in the per hour field. You can set this higher than your actual average employee wage to reflect the revenue your employees generate for your organization.

2. In the Productivity Reduced By field, enter the percentage of employee productivity lost when IT issues are affecting performance.

3. The Impacted Time Cost field shows you the cost of each impacted hour based on the values you entered above.

NOTE: The currency used for the Average Employee Wage and Impacted Time Cost is set up in Configure > Administration > Unit Settings. For details, see the Unit Settings article.